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8 Responses to “vtiger CRM 5.1.0 as Auto Ticketing System”

1. on 21 Nov 2009 at 5:24 am   jsherk

   There is no detailed description at the link provided. Can you provide more details on on what this will do and how it will work?
   Thanks

2. on 21 Nov 2009 at 7:18 am   Prasad

   Please refer the pdf document at:
   http://forge.vtiger.com/frs/?group_id=182&release_id=600

3. on 25 Nov 2009 at 6:58 pm   issor

   Hello Prasad,

   thank´s for this awesome feature!!! I will test this.
   thank´s

4. on 29 Nov 2009 at 3:51 pm   damnick

   I just try this and i have the following problems

   1. When an account/contact send a message with an attachment with utf-8 character in the title (for example δοκιμή.doc) then the attachment doesn’t converted to document

   2. When an account/contact reply to the e-mail then it is created a new ticket (i follow the instructions about the ticket/6391 and i verify that the email is being sent from customer which matches the Linked Contact/Account email of the ticket)

5. on 08 Dec 2009 at 1:06 am   Esposito

   Hi,

   I cannot find any support for my problem :

   I update my 5.04 to 5.1 and now I have this error each time I try to add a contact! :

   “Record you are trying to access is not found. Go Back.”

   This is extremly anoying

6. on 04 Mar 2010 at 1:11 pm   damnick2

   I am having the same problem as damnick2.

   When a user replies to the autorespond email that is sent by autoticketing, the comments of the user do get added in the ticket, but additionally a new ticket is created.

   This is a serious bug.

7. on 04 Mar 2010 at 1:59 pm   damnick2

   I found a way around it. The regex used for ‘Update Ticket’ should be a little more general. It seems that when a customer replies to a ticket, the subject of their response will look like:

   Re: TT202 [ Ticket Id : 144 ] Re : create the ticket

   I believe the very first ‘Re:’ is through the regular expression for ‘Update Ticket’ off.

   I modified my regular expression for ‘Update Ticket’ from:

   Ticket Id[^:]?: ([0-9]+)

   into:

   .*Ticket Id[^:]?: ([0-9]+)

   and I no longer experience the problem of a customer response generating a new ticket. The customer response simply updates their ticket.

8. on 16 Jun 2010 at 5:09 am   Trishna

   Hi, This feature is really very good. There should be more link in the website which can provide more features to the people so that they can categories between them.
   Thanks.

   Trishna

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